Terms of Service

Last Updated: April 22, 2026

Welcome to SME Honolulu. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services worldwide.

By accessing our website, purchasing products, or engaging with our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or purchase our products.

1. Acceptance of Terms

By accessing or using the SME Honolulu website (“Site”) or purchasing our products, you confirm that you have read, understood, and agreed to these Terms of Service and our Privacy Policy.

By using this website or purchasing products or services from SME Honolulu, you represent and warrant that you are at least 18 years of age and have the legal authority to enter into this agreement. If you are under the age of 18, you may only use this website with the involvement and consent of a parent or legal guardian.

If you are using the Site on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

2. Products & Services

SME Honolulu sells premium water products, related equipment, accessories, and merchandise globally through our website and authorized partners.

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit quantities available for purchase

  • Refuse or cancel orders at our discretion

  • Update product descriptions or pricing without prior notice

Product availability may vary by country or region.

3. International Sales & Compliance

SME Honolulu sells products worldwide. Customers are responsible for:

  • Complying with local laws, import regulations, duties, and taxes

  • Ensuring that products are permitted for import in their country

  • Paying any applicable customs fees, VAT, tariffs, or other governmental charges

SME Honolulu is not responsible for delays, confiscations, or additional costs imposed by customs authorities.

4. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase products from our Site.

By placing an order, you represent that:

  • You are legally capable of entering into binding contracts

  • All information provided is accurate and complete

5. Orders & Payment Terms

Pricing

All prices are listed in U.S. Dollars unless otherwise specified. Currency conversion rates may vary depending on your payment provider.

Payment Methods

We accept payment methods displayed at checkout, which may include credit cards, debit cards, and other secure payment processors.

Order Confirmation

A receipt for an order confirmation does not constitute acceptance of the order. We reserve the right to cancel or refuse any order at our discretion.

Taxes

Applicable sales tax, VAT, or other taxes will be calculated at checkout where required by law.

6. Shipping & Delivery

Shipping times and costs vary depending on destination.

SME Honolulu is not responsible for:

  • Carrier delays

  • Customs clearance delays

  • Incorrect shipping information provided by the customer

The risk of loss transfers to the customer upon delivery to the carrier, unless otherwise required by applicable law

7. Returns & Refunds

You can find our return and refund policies on our website.

Unless otherwise required by law:

  • Products must be returned in original condition

  • Customers are responsible for return shipping unless the item is defective

  • Refunds will be processed to the original payment method

Custom, personalized, or final sale items may not be eligible for return.

8. Warranty Disclaimer

To the maximum extent permitted by law:

  • Products are provided “as is” and “as available.”

  • We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

Some jurisdictions require implied warranties, so certain exclusions may not apply to you.

9. Limitation of Liability

To the fullest extent permitted by law, SME Honolulu shall not be liable for:

  • Indirect, incidental, special, consequential, or punitive damages

  • Loss of profits, business interruption, or data

  • Delays caused by third parties

Our total liability for any claim arising from the use of our products or website shall not exceed the amount paid for the product in question.

10. Intellectual Property

All content on this site includes but is not limited to:

  • Logos

  • Trademarks

  • Product designs

  • Text, images, graphics, and videos

is owned by or licensed to SME Honolulu and is protected under international copyright and intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without prior written permission.

11. User Conduct

You agree not to:

  • Use the Site for unlawful purposes

  • Interfere with Site security

  • Attempt unauthorized access to systems or accounts

  • Use automated tools to scrape or copy content

We reserve the right to suspend or terminate access for violations of these Terms.

12. Privacy

Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Modifications to These Terms

SME Honolulu reserves the right to modify these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved in the courts located in the State of Florida, unless otherwise required by applicable consumer protection laws in your jurisdiction.

15. Force Majeure

SME Honolulu shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, supply chain disruptions, government actions, or transportation delays.

16. SMS Terms & Conditions

By providing your mobile phone number through our website forms, checkout, service requests, or other communication channels, you agree to receive text messages from SME Honolulu.

SMS Use Cases

Text messages may include the following, but are not limited to:

  • Order confirmations and updates
  • Shipping notifications
  • Installation scheduling and service appointments
  • Customer support follow-ups
  • Account-related notifications
  • Occasional promotional or informational messages

Message Frequency

Message frequency may vary depending on your interaction with us.

Message & Data Rates

Message and data rates may apply based on your mobile carrier and plan.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message. After you send STOP, you will receive a confirmation message and will no longer receive SMS messages unless you opt back in.

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

For help, reply HELP or contact us at:

Email: info@smehonolulu.org
Phone: (808) 285-1265

Consent

Consent to receive text messages is not a condition of purchase.

Data Sharing

We do not sell, rent, or share SMS opt-in data or phone numbers with third parties for marketing purposes.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact:

SME Honolulu
Email: info@smehonolulu.org

1088 Bishop St STE 1209
Honolulu, HI 96813

Phone: (808) 285-1265